PRIVACY
STATEMENT
VXG Inc.
and its affiliates (“VXG”, “we”, “our”) value our relationship with our customers and other users of
our web sites (“Sites”); cloud services,
and video gateway, web front-end and mobile device applications and products (“Products”); and related technical (or
other) support (“Support Services”). We are concerned about privacy and security
of data, and we recognize that you, or the entity you represent (your “Organization”), may be concerned about
our collection, use, and disclosure of information which we may collect through
use of our Sites, Products and Support Services. Accordingly, we have implemented this Privacy
Statement to inform you and your Organization of the information we collect,
how we collect this information, and what we do with it after we collect it. The terms of this Privacy Statement reflect
our general privacy practices across our suite of Sites, Products and Support
Services. Certain practices in this
Privacy Statement may be overridden by: (i) the terms and conditions governing
a Site, Product or Support Service (each the “Applicable Terms”), or (ii) specific documentation relating to a
Site, Product or Support Service (“Documentation”).
By using
the Site(s), Product(s) or Support Service(s), you and if applicable your
Organization (collectively, “You”)
are consenting to the collection, use, disclosure, and transfer of the
information as described in this Privacy Statement, the Applicable Terms, and
Documentation. If You do not consent to
such collection, use, disclosure and transfer, You and Your Users (as defined
below) may not use the applicable Site(s), Product(s), or Support Service(s). If You are an Organization then it is your
responsibility to bring this Privacy Statement, the Applicable Terms, and the
Documentation to the attention of each employee, contractor, agent, customer or
other participant for which You set up a Site, Product or Support Service
account (or user profile) or give access thereto (“Your Users”).
Are Changes Made To This Privacy Statement?
VXG
reserves and has the right, at its sole discretion, to modify, add or remove
any terms or conditions of this Privacy Statement without notice or being
liable to You or Your Users. Any changes
to this Privacy Statement shall be effective immediately following the posting
of such changes on the Sites. VXG may
also email or post notice at https://dashboard.videoexpertsgroup.com announcing the change(s). The most recent version of this Privacy
Statement will always be found on the Sites.
You agree to review this Privacy Statement from time to time and agree
that any subsequent use by You or Your Users of the Sites, Products or Support
Services following changes to this Privacy Statement shall constitute Your
acceptance of all such changes.
What Type of Information Do We
Collect?
The
specific information we collect depends on what Sites, Products and Support
Services You are using and may be required for us to provide such Sites,
Products and Support Services. For
purposes of this Privacy Statement, “Personal
Information” means information about an identified or identifiable
individual protected under the privacy and/or data protection legislation
applicable in the individual’s jurisdiction.
How And
When Do We Collect This Information?
Providing
Information to Us. We collect Personal Information as it is
provided to us by You or Your Users. For
example, when Products or Support Services are sold through our Sites or
otherwise, we may collect a name, mailing address, telephone number, credit
card number, and/or email address. If
You or Your Users sign up to receive a newsletter, we may collect a name and/or
an email address. If You provide us
employment related information, we may collect your name, address, phone
number, email address, resume and possibly equal employment opportunity data. If You or Your Users purchase Product-related
licenses or services we may collect identity
information (including but not limited to Personal Information) that is
required to issue service subscription certificates or keys. Information required for the license or service
subscription certificates or keys is either voluntarily submitted by You, or Your
Users, or is obtained from a third party database
during the validation process. If You,
or Your Users, enroll in Support Services or configure a Product for use, we
may collect information necessary to provide that Product or Support Services,
such as Your, or Your Users’, names, emails, and user names.
When a Site,
Product or Support Service is used, we may collect information (including but
not limited to Personal Information) by prompting You or Your Users. We may also automatically collect Personal
information as required to make available the Sites and Products. For example, each time our Products receive a
request from a computing device, we may automatically receive the IP address
and/or other device identifying technical data associated with the computing
device from which the request was received.
Communications
with Us. If You or Your Users communicate with us
regarding our Sites, Products or Support Services, we will collect any
information (which may include Personal Information) that is provided to us in
any such communication.
Analytic
and Reporting Technologies. Like the operators of most web sites and cloud
services, we may use analytic and reporting technologies to record information
(which may include Personal Information) such as Internet domain and host
names, browser software and operating system types, clickstream patterns, and
the dates and times that the Sites, Products and Support Services are accessed.
Product
Data and License/Account Validation. Like most software providers and operators of
cloud services, when our Products are used, we may collect information (which
may include Personal Information) relating to the access, usage, health and/or
performance of our Products, including but not limited to data generated in connection with Your or Your Users’ use of the Products (e.g.,
analytics data, statistics data and performance data) (“Product Data”). We may also
collect any Personal Information required to validate Your or Your Users’
Product licenses or accounts.
User
and Device Profiles. When certain Products are used, we may use
Your, or Your Users’, usage patterns together with Your, or Your Users’
information (which may include Personal Information) to construct a profile on
You, or Your Users’, and/or the device(s) from which You, or Your Users’,
access the Product (each a “Profile”).
Logging.
When our Sites, Products and Support Services are used, we may
automatically log and collect certain information (which may include Personal
Information) in electronic records (“Logs”). This may include who (e.g. name, user name) accessed the Sites, Products
and Support Services, how the Sites, Products and Support Services were
accessed, the dates and times Sites, Products and Support Services were
accessed, the geographic location from which the Sites, Products and Support
Services were accessed and results of the request. Logs may be retained locally within the
Product or may be transmitted to and stored in our infrastructure, which may
include our hosted infrastructure.
How Do We Use The
Information We Collect?
Generally,
we use the information we collect through the Sites, Products and Support
Services:
·
to
provide, make available, and/or troubleshoot the Sites, Products, and Support
Services;
·
to
improve our marketing and promotional efforts and improve our Sites, Products,
and Support Services including but not limited to the content, functionality
and usability;
·
to
validate licenses and accounts;
·
to
provide You and Your Users with effective customer service;
·
to
contact You and Your Users with information and notices related to Your use of
our Sites, Products, and Support Services;
·
to
contact You and Your Users with special offers and other information we believe
will be of interest to You;
·
to
invite You and Your Users to participate in surveys and provide feedback to us;
·
to
conduct internal research and development;
·
to
better understand Your and Your Users’ needs and interests; and
·
for
any other purpose identified in an applicable notice, communication,
click-through agreement or other agreement between You and us.
When Do We Disclose Your
Information to Third Parties?
Generally
speaking, with the exception of our service providers
who are helping us operate our Sites, Products, and Support Services, we do not
disclose Your or Your Users’ information to third parties. In some instances, however, we reserve the
right to disclose such information to other third parties if it is necessary to
the operation and continued growth of our business or to protect the rights of
You, Your Users, us and/or others. You
understand and agree that we are not required to provide You with advance notice and do not require your consent to make such
disclosure. These instances include:
·
Disclosure
to Unaffiliated Third Parties. We (or our service providers) may disclose
information (including but not limited to Personal Information) to prevent an
emergency, to protect or enforce our rights or the rights of a third party, or
as required by law (including but not limited to complying with a subpoena or
court order). We (or our service
providers) may also disclose information (including but not limited to Personal
Information) to prevent or investigate a possible crime, such as fraud or
identity theft; to protect the security of the Sites, Products, and Support
Services; or to enforce or apply this Privacy Statement, the Applicable Terms
and/or Documentation;
·
Disclosure
to Third-Party Service Providers. We may contract with various third parties
such as third party service providers who, pursuant to
our instructions, provide services for us which are required to operate and
maintain the Sites, Products, and Support Services and provide related support. We may provide information (including but not
limited to Personal Information) to those parties. For example, we use a third-party to process
payments made to us, and may subcontract manufacturing, fulfillment, or other
operations. Also, we use Amazon Web
Services (“AWS”) to host certain
cloud infrastructure. We will use
commercially reasonable efforts to contractually prevent such third parties
from disclosing information (including but not limited to Personal
Information), except for the purpose of providing the services in question and
complying with legal obligations;
·
Geolocation
Information. We and our third party
service providers may use geolocation technology together with third party
databases to determine the location of the computing device accessing Sites or
Products. This location information
allows us and our third party service providers to
provide certain functionality within our Sites and/or Products. This location information will not be shared
in a personally identifying form with persons other than You or Your Users, if
any;
·
Disclosure
of Personal Information. We may disclose Personal Information in
aggregate form, to potential strategic partners, advertisers, investors,
customers, and others. You may not “opt
out” of the sharing of this information;
·
Disclosure
to Affiliates. VXG may share Personal Information with other
VXG affiliates. These VXG affiliates are
permitted to use Personal Information in a manner consistent with this Privacy
Statement;
·
Disclosure
to Successors. We may disclose Personal Information to any
successor-in-interest of ours, such as, but not limited to, a company that
acquires us or any part of our business; and
·
Security
Establishments. In order to promote
awareness, detection and prevention of Internet security risks, we may share
statistics derived from information (which may include Personal Information)
with research organizations and other security software vendors (for example,
to track and publish reports on security risk trends).
Where Do We Host And Process Your Information?
We may
host and process information (which may include Personal Information), in Canada,
the United States and/or any other country (including but not limited to through
our affiliates and third parties we use to operate and manage the Sites,
Products and Support Services). You
agree that we and our third party service providers
may move and process such information as reasonably necessary to operate our
Sites, Products and Support Services as may be required by applicable laws,
rules or regulations or by legal or governmental authority.
How Long Do We Retain Your
Information?
We will
only retain Personal Information as long as necessary
for the purpose we collected it for. Where
information is necessary to provide a Site, Product or Support Service we will
retain it while we are providing You or Your Users the Site, Product or Support
Service (and may retain it for a reasonable time thereafter) unless we are
required by law to dispose of it earlier or to keep it longer. We will also retain and use information
(which may include Personal Information) as necessary to comply with our legal
obligations, resolve disputes, and protect or enforce our rights, or protect or
enforce the rights of a third party.
What Is Our Role As Data Processor?
In our
provision of Products, we will be acting as a conduit, processor and/or storage
host for Personal Information provided to us.
Our Products are standardized offerings that are not designed for
specific industries. If You are
providing us with information about Your Users (“Your Controlled Data“),
then You are the data controller of Your Controlled Data under applicable
privacy and data protection laws. You
(and not we) are responsible for compliance with any privacy and data
protection laws, sector-specific security obligations and other laws and
regulations applicable to the provision, transfer or use of Your Controlled
Data, or to the deployment and use of the Service in your industry. This includes obtaining and complying with
any required filings, registrations, licenses, approvals or consents. We may direct any regulator, enforcement body
or other interested persons to You for information regarding how Your
Controlled Data is handled and sector-specific obligations, and as part of that
we may provide Your contact information to the third party
requestor. If you are an individual
end-user, then you acknowledge that the Organization (and not us) are responsible
to you under applicable law.
What About Cookies And Do Not Track Flags?
A cookie
is a message that is sent to your computer from a web server and stored on your
computer’s hard drive. Most web sites
use cookies. We currently employ cookies
in our Sites.
The
information we collect using cookies and similar technologies is not, in and of
itself, personally identifiable, but we may link it to Personal Information. If You do not wish to receive cookies or to
have Your Users receive cookies, You may set your and Your
Users’ browsers to reject cookies or perform an alert when a cookie is placed
on a computer.
At
this time the
Sites and Products do not recognize automated browser signals regarding
tracking mechanisms, which may include ‘do not track’ instructions. However, where applicable, the privacy
preferences regarding the use of cookies and similar technologies can be
changed in the browser. Browsers may be
set to accept all cookies, block certain cookies, require consent before a
cookie is placed in your browser, or block all cookies. Please consult the ‘Help’ section of your
browser for more information.
How Do We Protect Your Personal
Information?
We use
commercially reasonable efforts to protect Personal Information from
unauthorized access or disclosure. The
transmission of data or information (including but not limited to
communications by e-mail) over the Internet or other publicly accessible
networks cannot be guaranteed to be 100% secure, and/or may be subject to
possible loss, interception or alteration while in transit. In no event will the information You or Your
Users provide to us be deemed to be confidential.
How Do You Opt
Out Of Receiving Marketing And Promotional Messages
From Us?
You may
opt out of receiving future marketing and promotional emails by following the
instructions in the footer of any marketing and promotional email You may
receive from us or by sending an email to [email protected] with the words “Opt Out” in the subject line.
How Do You Update Personal
Information In Our Possession?
Upon
written request from You, we will provide You with (or update) any Personal
Information we have about You or Your Users.
Notwithstanding the prior sentence, if you are an end user who provided
us with Your User information, you will need to contact your Organization to
review or update the associated Personal Information.
What About Children’s Privacy?
Our
Sites and Products are not intended for users younger than eighteen years of
age. Accordingly, we will not knowingly
collect or use any Personal Information from children that we know to be under
the age of eighteen. In addition, we
will delete any information in our database that we know originates from a child
under the age of eighteen.
Who Can You Contact?
If You
have any questions or concerns about this Privacy Statement, please feel free
to contact us at [email protected].
Privacy
Statement.Oct23-17