VXG Inc. and its affiliates (“VXG”, “we”, “our”) value our relationship with our customers and other users of our web sites (“Sites”); cloud services, and video gateway, web front-end and mobile device applications and products (“Products”); and related technical (or other) support (“ Support Services”). We are concerned about privacy and security of data, and we recognize that you, or the entity you represent (your “Organization”), may be concerned about our collection, use, and disclosure of information which we may collect through use of our Sites, Products and Support Services. Accordingly, we have implemented this Privacy Statement to inform you and your Organization of the information we collect, how we collect this information, and what we do with it after we collect it. The terms of this Privacy Statement reflect our general privacy practices across our suite of Sites, Products and Support Services. Certain practices in this Privacy Statement may be overridden by: (i) the terms and conditions governing a Site, Product or Support Service (each the “Applicable Terms”), or (ii) specific documentation relating to a Site, Product or Support Service (“ Documentation”).
By using the Site(s), Product(s) or Support Service(s), you and if applicable your Organization (collectively, “You”) are consenting to the collection, use, disclosure, and transfer of the information as described in this Privacy Statement, the Applicable Terms, and Documentation. If You do not consent to such collection, use, disclosure and transfer, You and Your Users (as defined below) may not use the applicable Site(s), Product(s), or Support Service(s). If You are an Organization then it is your responsibility to bring this Privacy Statement, the Applicable Terms, and the Documentation to the attention of each employee, contractor, agent, customer or other participant for which You set up a Site, Product or Support Service account (or user profile) or give access thereto (“Your Users”).
Are Changes Made To This Privacy Statement?
VXG reserves and has the right, at its sole discretion, to modify, add or remove any terms or conditions of this Privacy Statement without notice or being liable to You or Your Users. Any changes to this Privacy Statement shall be effective immediately following the posting of such changes on the Sites. VXG may also email or post notice at https://dashboard.videoexpertsgroup.com announcing the change(s). The most recent version of this Privacy Statement will always be found on the Sites. You agree to review this Privacy Statement from time to time and agree that any subsequent use by You or Your Users of the Sites, Products or Support Services following changes to this Privacy Statement shall constitute Your acceptance of all such changes.
What Type of Information Do We Collect?
The specific information we collect depends on what Sites, Products and Support Services You are using and may be required for us to provide such Sites, Products and Support Services. For purposes of this Privacy Statement, “Personal Information” means information about an identified or identifiable individual protected under the privacy and/or data protection legislation applicable in the individual’s jurisdiction.
How And When Do We Collect This Information?
Providing Information to Us . We collect Personal Information as it is provided to us by You or Your Users. For example, when Products or Support Services are sold through our Sites or otherwise, we may collect a name, mailing address, telephone number, credit card number, and/or email address. If You or Your Users sign up to receive a newsletter, we may collect a name and/or an email address. If You provide us employment related information, we may collect your name, address, phone number, email address, resume and possibly equal employment opportunity data. If You or Your Users purchase Product-related licenses or services we may collect identity information (including but not limited to Personal Information) that is required to issue service subscription certificates or keys. Information required for the license or service subscription certificates or keys is either voluntarily submitted by You, or Your Users, or is obtained from a third party database during the validation process. If You, or Your Users, enroll in Support Services or configure a Product for use, we may collect information necessary to provide that Product or Support Services, such as Your, or Your Users’, names, emails, and user names.
When a Site, Product or Support Service is used, we may collect information (including but not limited to Personal Information) by prompting You or Your Users. We may also automatically collect Personal information as required to make available the Sites and Products. For example, each time our Products receive a request from a computing device, we may automatically receive the IP address and/or other device identifying technical data associated with the computing device from which the request was received.
Communications with Us . If You or Your Users communicate with us regarding our Sites, Products or Support Services, we will collect any information (which may include Personal Information) that is provided to us in any such communication.
Analytic and Reporting Technologies . Like the operators of most web sites and cloud services, we may use analytic and reporting technologies to record information (which may include Personal Information) such as Internet domain and host names, browser software and operating system types, clickstream patterns, and the dates and times that the Sites, Products and Support Services are accessed.
Product Data and License/Account Validation . Like most software providers and operators of cloud services, when our Products are used, we may collect information (which may include Personal Information) relating to the access, usage, health and/or performance of our Products, including but not limited to data generated in connection with Your or Your Users’ use of the Products (e.g., analytics data, statistics data and performance data) (“Product Data”). We may also collect any Personal Information required to validate Your or Your Users’ Product licenses or accounts.
User and Device Profiles . When certain Products are used, we may use Your, or Your Users’, usage patterns together with Your, or Your Users’ information (which may include Personal Information) to construct a profile on You, or Your Users’, and/or the device(s) from which You, or Your Users’, access the Product (each a “ Profile”).
Logging . When our Sites, Products and Support Services are used, we may automatically log and collect certain information (which may include Personal Information) in electronic records (“Logs”). This may include who (e.g. name, user name) accessed the Sites, Products and Support Services, how the Sites, Products and Support Services were accessed, the dates and times Sites, Products and Support Services were accessed, the geographic location from which the Sites, Products and Support Services were accessed and results of the request. Logs may be retained locally within the Product or may be transmitted to and stored in our infrastructure, which may include our hosted infrastructure.
How Do We Use The Information We Collect?
Generally, we use the information we collect through the Sites, Products and Support Services:
· to provide, make available, and/or troubleshoot the Sites, Products, and Support Services;
· to improve our marketing and promotional efforts and improve our Sites, Products, and Support Services including but not limited to the content, functionality and usability;
· to validate licenses and accounts;
· to provide You and Your Users with effective customer service;
· to contact You and Your Users with information and notices related to Your use of our Sites, Products, and Support Services;
· to contact You and Your Users with special offers and other information we believe will be of interest to You;
· to invite You and Your Users to participate in surveys and provide feedback to us;
· to conduct internal research and development;
· to better understand Your and Your Users’ needs and interests; and
· for any other purpose identified in an applicable notice, communication, click-through agreement or other agreement between You and us.
When Do We Disclose Your Information to Third Parties?
Generally speaking, with the exception of our service providers who are helping us operate our Sites, Products, and Support Services, we do not disclose Your or Your Users’ information to third parties. In some instances, however, we reserve the right to disclose such information to other third parties if it is necessary to the operation and continued growth of our business or to protect the rights of You, Your Users, us and/or others. You understand and agree that we are not required to provide You with advance notice and do not require your consent to make such disclosure. These instances include:
Where Do We Host And Process Your Information?
We may host and process information (which may include Personal Information), in Canada, the United States and/or any other country (including but not limited to through our affiliates and third parties we use to operate and manage the Sites, Products and Support Services). You agree that we and our third party service providers may move and process such information as reasonably necessary to operate our Sites, Products and Support Services as may be required by applicable laws, rules or regulations or by legal or governmental authority.
How Long Do We Retain Your Information?
We will only retain Personal Information as long as necessary for the purpose we collected it for. Where information is necessary to provide a Site, Product or Support Service we will retain it while we are providing You or Your Users the Site, Product or Support Service (and may retain it for a reasonable time thereafter) unless we are required by law to dispose of it earlier or to keep it longer. We will also retain and use information (which may include Personal Information) as necessary to comply with our legal obligations, resolve disputes, and protect or enforce our rights, or protect or enforce the rights of a third party.
What Is Our Role As Data Processor?
In our provision of Products, we will be acting as a conduit, processor and/or storage host for Personal Information provided to us. Our Products are standardized offerings that are not designed for specific industries. If You are providing us with information about Your Users (“ Your Controlled Data“), then You are the data controller of Your Controlled Data under applicable privacy and data protection laws. You (and not we) are responsible for compliance with any privacy and data protection laws, sector-specific security obligations and other laws and regulations applicable to the provision, transfer or use of Your Controlled Data, or to the deployment and use of the Service in your industry. This includes obtaining and complying with any required filings, registrations, licenses, approvals or consents. We may direct any regulator, enforcement body or other interested persons to You for information regarding how Your Controlled Data is handled and sector-specific obligations, and as part of that we may provide Your contact information to the third party requestor. If you are an individual end-user, then you acknowledge that the Organization (and not us) are responsible to you under applicable law.
What About Cookies And Do Not Track Flags?
The information we collect using cookies and similar technologies is not, in and of itself, personally identifiable, but we may link it to Personal Information. If You do not wish to receive cookies or to have Your Users receive cookies, You may set your and Your Users’ browsers to reject cookies or perform an alert when a cookie is placed on a computer.
How Do We Protect Your Personal Information?
We use commercially reasonable efforts to protect Personal Information from unauthorized access or disclosure. The transmission of data or information (including but not limited to communications by e-mail) over the Internet or other publicly accessible networks cannot be guaranteed to be 100% secure, and/or may be subject to possible loss, interception or alteration while in transit. In no event will the information You or Your Users provide to us be deemed to be confidential.
How Do You Opt Out Of Receiving Marketing And Promotional Messages From Us?
You may opt out of receiving future marketing and promotional emails by following the instructions in the footer of any marketing and promotional email You may receive from us or by sending an email to email@example.com with the words “Opt Out” in the subject line.
How Do You Update Personal Information In Our Possession?
Upon written request from You, we will provide You with (or update) any Personal Information we have about You or Your Users. Notwithstanding the prior sentence, if you are an end user who provided us with Your User information, you will need to contact your Organization to review or update the associated Personal Information.
What About Children’s Privacy?
Our Sites and Products are not intended for users younger than eighteen years of age. Accordingly, we will not knowingly collect or use any Personal Information from children that we know to be under the age of eighteen. In addition, we will delete any information in our database that we know originates from a child under the age of eighteen.
Who Can You Contact?
If You have any questions or concerns about this Privacy Statement, please feel free to contact us at firstname.lastname@example.org .
Privacy Statement. Oct 23, 2017